QUALITY POLICY

The Management of Garzon Bútor Zrt. is committed to establishing, implementing, maintaining, and continually improving a Quality Management System in accordance with the requirements of ISO 9001:2015.

The Company’s primary objective is to achieve and sustain customer satisfaction and stakeholder confidence through the manufacture and distribution of furniture, built-in building elements, and metal industry products that enhance working conditions, functionality, and aesthetic value.

1. Commitment to Quality and Customer Focus

We are committed to:

  • Consistently meeting applicable customer, statutory, regulatory, and other relevant requirements.
  • Enhancing customer satisfaction through the effective application of the Quality Management System, including processes for continual improvement.
  • Applying risk-based thinking in order to identify, evaluate, and address risks and opportunities that may affect product and service conformity and customer satisfaction.
  • Ensuring that products are manufactured using high-quality materials, appropriate technical solutions, and reliable technologies that guarantee long-term usability and performance.

2. Responsible Sourcing and Sustainability

The Company is committed to responsible procurement practices and shall avoid the sourcing of:

  • illegally harvested timber;
  • timber harvested in violation of traditional or civil rights;
  • timber originating from activities that threaten high conservation values;
  • timber sourced from forests converted to plantations or non-forest use;
  • timber originating from forests containing genetically modified trees.

The Company operates an FSC® (C139891) Chain of Custody certification system to ensure traceability, segregation of certified and non-certified materials, and compliance with applicable certification requirements.

3. Quality Management System

The Company:

  • Establishes, documents, implements, and maintains a process-based Quality Management System and continually improves its effectiveness.
  • Defines measurable quality objectives at relevant functions, levels, and processes, and monitors their achievement on a regular basis.
  • Ensures the availability of adequate resources, including competent personnel, infrastructure, and an appropriate working environment.
  • Promotes competence and awareness through internal and external training programs.
  • Monitors, measures, analyzes, and evaluates process performance and product conformity.
  • Implements corrective actions where necessary and drives continual improvement across all activities.
  • Maintains controlled and transparent operational processes to ensure consistent product and service quality.

4. Legal and Regulatory Compliance

The Company identifies and complies with all applicable statutory and regulatory requirements relevant to its activities and ensures that such requirements are integrated into its operational processes.

5. Supplier Relationships

The Company considers its suppliers to be strategic partners and expects them to provide consistently verified quality products and to maintain and continuously develop their own quality management systems.

6. Environmental and Climate Responsibility

The Company is committed to the continuous development of climate-conscious methods and technologies in order to minimize environmental impact, improve energy efficiency, and support sustainable development. The organization proactively addresses climate-related risks and adapts its operations to emerging environmental challenges.

7. Leadership and Accountability

Top Management demonstrates leadership and commitment by:

  • Taking accountability for the effectiveness of the Quality Management System;
  • Ensuring that the Quality Policy and quality objectives are established and compatible with the strategic direction of the Company;
  • Promoting the use of the process approach and risk-based thinking;
  • Communicating the importance of effective quality management and conformity to requirements;
  • Supporting persons to contribute to the effectiveness of the Quality Management System;
  • Promoting continual improvement.

This Quality Policy is communicated, understood, and applied within the organization and is available to relevant interested parties as appropriate.

As Chief Executive Officer of Garzon Bútor Zrt., I am fully committed to ensuring that this Quality Policy is implemented, maintained, and continually improved, and that our products and services consistently meet customer and applicable regulatory requirements.